FAQ’s

Q: Where are you located, will I have to pay sales tax?

A: With Offices in Florida & Oklahoma, we are required to charge sales tax to residents in these states at the current rate of the city and county of residence/shipping address according to state law. If you are an Oklahoma or Florida resident, the tax rate shown during checkout may have to be adjusted in order to meet the state requirements. Our Oklahoma facility is no longer open to the general public.

Q: What is your minimum order?

A: There is not any type minimum order requirement that needs to be met. We gladly accept and appreciate any business you do with our company.

Q: What is your minimum shipping charge and what options are available at that rate?

A: Standard shipping charges: we have a weight based charge of  $4.50 – $9.95  (Backorders and heavy items like decks, oils, etc. may be excluded from standard and free shipping offers)  At our discretion, we will ship to any residential or commercial address within continental U.S. borders, excluding Alaska, Hawaii and Puerto Rico. We normally use common carriers such as UPS, USPS Mail, Fed-Ex and others, such as we are able to determine to be the quickest and most cost effective option for a given address and order. (Request for UPS Only, may result in extra freight charges). Please click the live chat link in the upper right corner of this page if you wish to discuss special shipping arrangements, but must do so before placing your order.

Q: I live in Alaska or Hawaii, why can I not purchase from you?

A: We do not ship out of the continental US for several reasons. We have had excessive loss and damage claims with common carriers. Also, our territories that our suppliers allow us to ship to are limited and exclude Alaska, Hawaii, APO Addresses and foreign countries.

Q: How long will it take to receive my order?

A: Most parts orders ship the same day when the order is placed before 1:00 p.m. eastern time. Although we stock thousands of parts and replacement engines, we often find it necessary to ship to you from a factory or distributor warehouse. In the event this happens, you may see a 1 or 2 day delay. Most orders will arrive in 2-5 business days.